Payment Terms
MobilePay payments on Willit: payment process, refunds, and payment service provider information.
Merchant Information
Company: Willit Oy
Business ID: 3570240-8
Postal Address: Löytökyläntie 311, 91310 Arkala
Email: hello@willit.fi
Phone: 044 285 4421
Website: www.willit.fi
1. Paying with MobilePay
You can pay with MobilePay on Willit. Choose MobilePay at checkout and approve the payment in the MobilePay app on your phone. You need a working MobilePay app and a payment method available in the app.
The payment methods available for your order and the final amount are shown at checkout before you approve the payment. Availability depends on the seller and the order.
MobilePay
2. Payment Process
Add products to your cart and check the order details, prices, and any delivery costs at checkout. By placing an order, you accept these payment terms, product prices, and delivery costs.
When you choose MobilePay, you are directed to approve the payment in the MobilePay app. Check the recipient and amount before approving. The payment is charged after approval, and the order is marked as paid once Willit receives confirmation of a successful payment.
Return to the Willit order page after paying to check the order status. If the payment status is unclear, check your order and the transactions in the MobilePay app before trying to pay again, or contact Willit customer service.
An order confirmation is sent by email if you provide an email address when ordering. The confirmation lists the products ordered and their prices.
All prices include value added tax (VAT), unless otherwise stated.
3. Payment Service Provider
MobilePay payments are processed by Vipps MobilePay. In Finland, the service provider is Vipps MobilePay AS, Finnish branch (Business ID 3330214-4). Use of the MobilePay app is also subject to MobilePay's own terms and conditions.
MobilePay acts as the payment service provider. The product's seller is responsible for the product and the obligations arising from the sale. Willit helps with order and payment questions at hello@willit.fi.
Vipps MobilePay AS, Finnish branch
Business ID: 3330214-4
Aleksanterinkatu 11, 00100 Helsinki
Phone: 030 644 7020
4. Payment Security
You approve the payment in the MobilePay app using the authentication it requires. Payment information is transmitted over an encrypted connection. Willit does not receive or store the full details of payment cards linked to MobilePay.
Only approve payments when you recognise the recipient and amount. Do not share your MobilePay PIN or banking credentials. If you suspect unauthorised use of MobilePay, contact MobilePay support promptly and your bank if needed.
5. Seller Payouts
Registered Businesses (Business ID):
A MobilePay payment is recorded against the order once successful payment is confirmed. Funds are settled according to the seller's payment service agreement and the applicable settlement schedule. Confirmation of the buyer's payment does not mean the funds are immediately available in the seller's bank account.
Private Sellers (Everyman's Rights):
Individuals can sell berries and mushrooms collected under everyman's rights without a business ID. Payments for private sellers are not processed through the platform's payment system. The buyer and seller agree on the payment method between themselves (e.g. cash, MobilePay, bank transfer). Payment is made at pickup or in another manner agreed upon by both parties.
Commission:
Willit retains a commission on successful transactions. The commission rate is shown to the seller in the order details.
6. Complaints and Refunds
Payment Problems:
For questions about an order's payment status or a failed payment, contact Willit customer service at hello@willit.fi. Include the order number and a description of the issue. For help with the MobilePay app or its use, contact MobilePay customer support using the link above.
Order Problems:
If you do not receive the product or it is defective, contact the seller first through the chat feature. If the issue remains unresolved, contact Willit customer service.
Refunds:
Arrange any order refund with the seller or Willit customer service. An approved MobilePay refund is processed against the original payment transaction. The time it takes to appear in your account depends on the payment service and your bank.
Order Cancellation and Defect Liability:
Orders can be cancelled before dispatch. The online shop is liable for defects in the sold products according to the applicable law. The consumer has a right to file a dispute with the Consumer Disputes Board. See also the delivery terms and general terms of use.